Terms and Conditions
Welcome to Chef Lee Culinary!
These Terms and Conditions outline the rules and regulations for the use of Chef Lee Culinary’s website and services. By accessing this website or using our services, you agree to these terms.
1. General Information
1.1. This website is operated by Chef Lee Culinary. The terms "we," "us," and "our" refer to Chef Lee Culinary.
1.2. By using this website or engaging our services, you agree to comply with these Terms and Conditions.
2. Website Use
2.1. The content provided on the website is for general information and promotional purposes only.
2.2. Unauthorized use of the website or its content may result in a claim for damages or be treated as a criminal offense.
2.3. You may not reproduce, distribute, or modify any part of this website without prior written consent.
3. Services and Bookings
3.1. All services, including private chef experiences, event catering, cookery classes, and meal delivery, must be booked in advance.
3.2. A deposit may be required to secure bookings, and full payment is due before the service date unless otherwise agreed.
3.3. Cancellation policies:
- Cancellations made more than 7 days in advance will receive a full refund of the deposit.
- Cancellations within 7 days of the event will forfeit the deposit.
3.4. We reserve the right to refuse bookings if circumstances arise that make it impractical to provide the service.
4. Pricing and Payments
4.1. Prices for our services are listed on the website or discussed during the booking process and are subject to change.
4.2. Payments can be made via credit card, debit card, bank transfer, or other agreed methods.
4.3. All prices include VAT unless explicitly stated otherwise.
5. Liability
5.1. Chef Lee Culinary is not liable for any loss or damage caused by the use of our services or website beyond the extent permitted by law.
5.2. Customers are responsible for informing us of any dietary restrictions or allergies prior to the service.
6. Privacy
6.1. Personal data collected through the website or service inquiries will be handled in accordance with our Privacy Policy.
6.2. Your information will not be shared with third parties without consent, except as necessary to fulfill the service.
7. Governing Law
7.1. These terms are governed by and construed in accordance with the laws of England and Wales.
Service Policy
At Chef Lee Culinary, we are committed to delivering exceptional culinary experiences. Our service policies outline the standards you can expect when engaging with us.
1. Quality and Freshness
1.1. All meals and dishes are prepared using fresh, high-quality ingredients, sourced locally whenever possible.
1.2. We adhere to the highest standards of food safety and hygiene.
2. Customization and Flexibility
2.1. Menus are tailored to meet your preferences and dietary needs, which must be communicated at least 7 days before the event or service.
2.2. We strive to accommodate last-minute requests but cannot guarantee availability.
3. Delivery Policy (For Cublington Village Spoon)
3.1. Meals are delivered within the specified time slots to ensure freshness and quality.
3.2. Free delivery is available for addresses within the Cublington area. Additional charges may apply for deliveries outside this zone.
3.3. Customers are responsible for providing accurate delivery information at the time of booking.
4. Cancellation and Refunds
4.1. Cancellations must be made in writing (email is acceptable).
4.2. Refunds for cancelled services are subject to our Terms and Conditions.
5. Customer Responsibility
5.1. Customers must notify us of any food allergies, dietary restrictions, or special requests at the time of booking.
5.2. Chef Lee Culinary is not responsible for adverse reactions caused by undeclared allergies.
6. Feedback and Complaints
6.1. We welcome your feedback to improve our services. Please contact us via email at [Insert Email Address].
6.2. Complaints will be addressed promptly and professionally, and we aim to resolve issues within 7 working days.
These Terms and Conditions and Service Policy ensure transparency and mutual understanding between Chef Lee Culinary and our valued customers. By using our website or services, you agree to abide by these guidelines. For any questions or clarifications, please contact us directly.